Bad service from Cavendish branch

Hi - we had very bad service from the Cavendish (Claremont) branch last night. We ordered 4 dishes to be delivered via Mr D delivery and we specified very clearly in the instructions that the Bolognese pasta should have no cheese on it, as one of my children is allergic. The food arrived - and the pasta was covered in cheese!! The manager at the branch was very unhelpful when we brought this to his attention, almost making it appear as though the fault was on our side. He kept my wife on the phone for ages, offering no solution whatsoever and behaving in an unsympathetic and unprofessional manner. Meanwhile, the rest of our food was getting cold and our family supper was ruined, leaving my child hungry with nothing to eat and all of us angry at the way we had been treated. We have been regular eat-in customers of the Camps Bay branch for a few years and have never had bad service like this before. I am waiting for a resolution, having spent R653 on what was a wasted and frustrating experience.