3 weeks to get my money back

One month after my double charge incident at Col'cacchio Waterfront there's still been no apology at all. Even after sending a complaint to their head office, submitting a bad review on Google and here, sadly no contact what so ever. The manager emailed me a proof of payment of the refund 3 weeks after the incident and didn't even bother to apologise, just attached the POP.

UNBELIEVABLE!!!