Coindirect changed.

I’ve been with Coindirect since Nov 2019, all the required documentation was provided and accepted, as part of the onboarding. For almost two years I was able to transact without any issues but suddenly the rules changed. I did a withdrawal to on 3 Nov 2021, more than a month ago, and it is still not actioned. Coindirect requested documentation before they would action the withdrawal, once provided they requested additional documentation. Not sure what changed and if I do provide the additional documentation, will that be the end or will they think of some new “obstacle”.