1 reviews | Active since Mar 2018
Pathetic and unprofessional service
I reside in Die Hoewes Towers....These apartments are owned and managed by a dishonest and unprofessional company.!!! Water and Electricity is double the area's average rates. Never seen such a pathetic company so afraid of engaging it's customer/client!!!!
Thank you for your response and highlighting your frustrations.
M-T is the developer and landlord. The company appointed to manage the utilities is Codex.
The tariffs billed by Codex are always proudly app**** strictly within municipal and NERSA guidelines and tariff sets. These tariffs are then billed according to the terms within the lease agreement. Codex only bills these tariffs on actual meter readings. This building includes individual electricity meters as well as bulk water meters on both the centralized hot water and -cold water supplies to each block. These meters are read 48 (electricity) and 24 (water) times per day.
Individual consumption data is published to each tenant’s smrt!Wallet online dashboard.
Please feel free to contact us to guide you through how to access your consumption data online.
We will also as a curtesy get in contact with you and explain all the rates and tariff and how the monthly billing works.
Going forward, always feel free to contact Codex on ***or email enquiries to: ***
In the event that you feel that our Helpdesk Team is not resolving your enquiries in time, please escalate your concern to the Helpdesk Supervisor or -Manager for further attention.
Kind regards,
The Codex Team
Thank you for your response and highlighting your frustrations.
M-T is the developer and landlord. The company appointed to manage the utilities is Codex.
The tariffs billed by Codex are always proudly app**** strictly within municipal and NERSA guidelines and tariff sets. These tariffs are then billed according to the terms within the lease agreement. Codex only bills these tariffs on actual meter readings. This building includes individual electricity meters as well as bulk water meters on both the centralized hot water and -cold water supplies to each block. These meters are read 48 (electricity) and 24 (water) times per day.
Individual consumption data is published to each tenant’s smrt!Wallet online dashboard.
Please feel free to contact us to guide you through how to access your consumption data online.
We will also as a curtesy get in contact with you and explain all the rates and tariff and how the monthly billing works.
Going forward, always feel free to contact Codex on ***or email enquiries to: ***
In the event that you feel that our Helpdesk Team is not resolving your enquiries in time, please escalate your concern to the Helpdesk Supervisor or -Manager for further attention.
Kind regards,
The Codex Team