JC
James C
1 reviews | Active since Oct 2015
09 Mar 2018, 12:37
M&T Developers Money Making Scheme.
Water and Electricity Billings.
Complaint have been raised with M&T Developers and we have been advised to await response form their Lawyers and that we should now communicate with the Lawyers.
They have admitted on the wrong billings before and that they give tenants discount on rental for a month until the conclude the investigation.
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Codex Utilities's replyOfficial
16 Mar 2018, 12:06Thank you for your response and highlighting your frustrations.
M-T is the developer and landlord. The company appointed to manage the utilities is Codex.
The tariffs billed by Codex are always proudly app**** strictly within municipal and NERSA guidelines and tariff sets, and then bill it according to the terms within the lease agreement. In the event where Codex discovers that an billing was added to a smrt!Wallet incorrectly, the billing is promptly adjusted. We always strive to have happy the end users, that feel that they are treated honourably and fairly. All billing is published for transparency on each tenant’s smrt!Wallet via our online dashboard. All statements, invoices, etc. available for download for your convenience.
In the case mentioned above the billing was not wrong:
The monthly billing to tenants were based on actual meter readings from the hot and cold water meters installed in each block and each tenant’s electricity meter.
Excessive water consumption was noted by Codex, who informed the Landlord. This was investigated by M-T, who then determined that there are water leaks within the property. M-T instructed Codex that the identified leaks are billed to the landlord and should not be billed to the residents.
The Landlord then promptly did an adjustment to the tenants’ rental invoice, while it investigated the origin and required remedy on the leak.
Going forward, please contact Codex on ***or email enquiries to: *** .
In the event that you feel that our Helpdesk Team is not resolving your enquiries in time, please escalate your concern to the Helpdesk Supervisor or -Manager for further attention.
Kind regards,
The Codex Team
Best regards,
Codex Utilities's reply16 Mar 2018, 12:06
Official
Thank you for your response and highlighting your frustrations.
M-T is the developer and landlord. The company appointed to manage the utilities is Codex.
The tariffs billed by Codex are always proudly app**** strictly within municipal and NERSA guidelines and tariff sets, and then bill it according to the terms within the lease agreement. In the event where Codex discovers that an billing was added to a smrt!Wallet incorrectly, the billing is promptly adjusted. We always strive to have happy the end users, that feel that they are treated honourably and fairly. All billing is published for transparency on each tenant’s smrt!Wallet via our online dashboard. All statements, invoices, etc. available for download for your convenience.
In the case mentioned above the billing was not wrong:
The monthly billing to tenants were based on actual meter readings from the hot and cold water meters installed in each block and each tenant’s electricity meter.
Excessive water consumption was noted by Codex, who informed the Landlord. This was investigated by M-T, who then determined that there are water leaks within the property. M-T instructed Codex that the identified leaks are billed to the landlord and should not be billed to the residents.
The Landlord then promptly did an adjustment to the tenants’ rental invoice, while it investigated the origin and required remedy on the leak.
Going forward, please contact Codex on ***or email enquiries to: *** .
In the event that you feel that our Helpdesk Team is not resolving your enquiries in time, please escalate your concern to the Helpdesk Supervisor or -Manager for further attention.
Kind regards,
The Codex Team
Best regards,