SM
Sisi M
1 reviews | Active since Nov 2017
16 Aug 2018, 15:42
Disgraceful service
I sent proof of payment to the Codex WhatsApp number ********** for Unit A203 Eco Park East 14h03, and till now 15h32 I am asking what is the delay and why is the electricity not being loaded, and the only thing I get is my request being read and I am not getting any feedback. I have never in my life never dealt with such incompetence and poor customer service. I want my electricity loaded immediately and I don't want to get a surprise that I owe Codex R300.00 because you are professionals when it comes to charging exuberant amounts on tenants bills at M&T Eco Park East.
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Replies (2)
Codex Utilities's replyOfficial
09 Oct 2018, 17:21Dear Resident
The WhatsApp system is not a cell phone. It is an online app that we use for business purposes.
It will always show us as "Online"
For me to investigate and see why your WhatsApp was not attended to in time, I need more information. Please send an email to me at: ***
Kind regards,
Codex Team
Best regards,
Codex Utilities's reply09 Oct 2018, 17:21
Official
Dear Resident
The WhatsApp system is not a cell phone. It is an online app that we use for business purposes.
It will always show us as "Online"
For me to investigate and see why your WhatsApp was not attended to in time, I need more information. Please send an email to me at: ***
Kind regards,
Codex Team
Best regards,
Codex Utilities's replyOfficial
09 Oct 2018, 17:27After going through the WhatsApp messages, I managed to track down your messages.
I apologise for the delay you experienced that day.
I have escalated this to Management.
Thank you for bringing this to our attention.
Best regards,
Codex Utilities's reply09 Oct 2018, 17:27
Official
After going through the WhatsApp messages, I managed to track down your messages.
I apologise for the delay you experienced that day.
I have escalated this to Management.
Thank you for bringing this to our attention.
Best regards,