Codex Utilities Disappoints Residents

Very bad utilities company. There have been numerous errors on my account. I have phoned multiple times and sent emails about double charged management fees for a few days last month and this still is not corrected. It's only a few rands, but it's about the principle. If they ***** a few rands from everyone they go smiling to the bank. Also, I have not received a gas bill for nearly 2 months now. One of my payments initially didn't show on my account and had to phone twice since the first operator did not rectify the problem. I don't get replies when I email and sometimes struggle to get through to an operator when phoning or wait for a long time. They are expensive since a third of my monthly bill ends up going towards the management fee. I can't move to a different utilities company because they do the estate's utilities. All I can do is to warn people to stay away from Codex Utilities.

Also, in my opinion the metering for water and electricity is not accurate and there's no way to double check this. For example I was charged for using water when I was on holidays and all taps were closed. How often are these meters calibrated?