Very upset, and appalled by coastlines service

Last minute option to go to coastlands hotel in Durban central, the first room allocated to me was not what I signed up for when paying the fee, I requested a king size bed but was given 2 single beds put together, I had asked to be moved into another room which I had initially requested.

Upon request I was moved to another room however this room had no towels, the water took 15 minutes to heat, the remotes for the tv was not in the room, and worst of all the door handle/lock was broken BUT I tested and no one could come in if t be door was closed without a key card, so I did not complain as it was as good as locked.

A few minutes later, getting changed in my room, someone opens my room door, no knock, no "I am sorry" and walks in, SHOCKED that it just had happened, I had questioned how did he get in, and why did he open my room door when he could clearly see the room lights where on from the outside, the guy just said " I am sorry" and left, I had questioned how he had access to my room with another key card and that as snot answered.

I am appalled by this service, this is not something that should be taken lightly, I had to call reception many times because so many things from the room was in it's place.

I am still very confused as to how the guy got a key card for my room and he was a worker of coastlasnds ....