Bad Customer & Stinking attitude

I just spoke to a lady by the name of Brilliant on the phone.I really found her to be rude and has a bad attitude.After explaining to her that there are more than enough funds on my account to debit for the booking I reserved last week ,she just kept on asking me why can't I go to the bank.After explaining to her that I can't because of my busy schedule and frankly I don't wanna go to the bank for something I can easily do online.I just found her to be rude & unhelpful.There goes my business.I will look for another hotel which will give me a better service as a paying customer.I've been booking thru booking.com using the same card but she just could not give me a valid explanation than going to the bank.Feeling so annoyed by Brilliants" pathetic service @ Coastlands Durban.Nonku ********** 185