NS
Nishai S

1 reviews | Active since Apr 2018

04 Apr 2019, 20:31

Unprofessional dirty and disrespectful

I am currently spending my last night here and the attitude of the manager is terrible. They had moved me 2 times yesterday due to the first room smelling like a garbage disposal. Second room there was no hot water. The manager said supper is on the house for 2 nights. I ordered, manager called and said I must pay 50% as the hotel restaurant is slow. I told him no I will not. Tonight I ordered supper and he called and had the audacity to tell me that he accommodated me yesterday yet I am a guest at the hotel who had to deal with their negligent behaviour. It is the responsibility of the staff to ensure that their guests are treated with respect and care. He then sends someone to my door to collect the bill whilst I was having dinner. If I take pictures of the room I am in then one would see this is not a 4 star hotel nor is the unprofessional manager. If you cannot raise your grevience to the manager then how can this matter be redeemed?

I had no choice in the matter of staying here as it was booked by a client of mine. This was the worst experience in all the time I have stayed in Durban. I normally stay at the Gateway hotel and will not be convinced the Coastlands Hotel was awesome. It's not, its dirty and has an unprofessional manager running things.

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