Terrible Customer Service at Coastlands Hotel Musgrave

I checked in on the 16th of june 2021 and checked out on the 17th of june. I forgot my iPhone charger ( which I realised on the 18th in the morning). I immediately called the hotel and an African lady who was on duty that day politely said that she would call me back after checking with house keeping. She later called me back and told me that they had found my charger in the room. I asked how long i had to collect and she told me that items were kept for three months. When I called the hotel to arrange that i pick up the item, they tell me that there was no charger found. They have been saying they would call and that they’re investigating the issue. All of a sudden they only item found a white vest that they had never mentioned. I have been calling and following up and none of the staff member’s including the manager on duty that had promised to get back to has done so.

I’m really disappointed with the service at this hotel.