Coastal hire poor service ballito

Arrogant people working for coastals Ballito, they have no way of understanding or talking to clients!! Don't support this branch!! I hope calls are recorded, it is poor service!! They machine cable snaps and I call them saying there's an issue, I tell them to collect there machine literally 400m away and they say they can't, I must deliver it back. Then I become difficult and say to them they should collect there defective machine and get a new one here as we work in construction and we have deadlines. The supervisor or manger which is a lady tells me they can't collect there's no vehicles at around 3:40, and I collected the machine at 2. Used at around 2:43. I said I want to speak to the owner, he then answers the phone and tells me with this arrogant tone, we will send a vehicle now and give your your money back but prior tells me we at fault. In Ballito we do construction in estates which is known, but coastals seems to be illiterate to this. They ask about the location of the machine, but when there's an issue they will continue charging you for the weekend and try not to collect it or make excuses. The so called owner of coastal Ballito, blatantly listened to staff issues to an upset client who had a genuine issue that there machine broke and they were arrogant about it, instead of just saying sorry we will bring another machine or not charge you. There so called "owner", who became arrogant and tells me it's the users fault for the cable snapping on a rammer lol. That's shows how poor the machinery is maintained for him to tell me a rope snapped on a "rammer", and it snapped inside the machine?. The reception girl is even more arrogant. It's starts from the owner and runs down to staff so you can see a certain business habit that replicates the owner. This incident happens today the 28 Sep. Don't support this kind of company guys, they will not go the extra mile for a client. Coastals watch how you treat normal customers!!