Disrespectful and Dishonest Staff at Co Space

On 2 May 2024, my experience at Co Space Entrepreneur Village in Randburg was marred by a series of disappointments and unfulfilled promises. The weekend staff member, while polite, lacked the necessary training and provided inaccurate information regarding fees and unit maintenance. Issues Encountered:

Misleading Information: We were not informed about additional fees such as the lease admin fee, parking bay fee, and deposit for the electricity meter and key.

Unfulfilled Promises: Despite being assured that the unit would be cleaned, painted, and necessary repairs done by our occupation date of 6 May 2024, none of these tasks were completed upon our arrival.

Communication and Resolution Attempts: Lack of Follow-Through: Despite multiple assurances from the receptionist and a subsequent meeting with the manager, Kea Molefe, on 23 May 2024, the promised actions were not carried out.

Poor Communication: Kea Molefe failed to keep us updated on progress and disregarded agreed-upon timelines for resolving the issues.

Unprofessional Behavior: Disrespectful Attitude: Kea Molefe displayed rudeness, disrespect, and a lack of professionalism during our interactions, refusing to acknowledge our concerns and resorting to arguments instead of addressing the issues at hand.

Failure to Honor Agreements: Despite documented evidence of agreements made, Kea Molefe reneged on commitments and even suggested we vacate the premises due to her inability to fulfill her responsibilities.

Conclusion: While the facilities at Co Space Entrepreneur Village are satisfactory, the unprofessional conduct and lack of accountability demonstrated by Kea Molefe, the manager, tarnish the overall experience. The disregard for customer satisfaction and failure to uphold agreements reflect poorly on the management of the property. It is imperative for Co Space superiors to address these issues promptly to maintain the reputation and integrity of their establishment.