YOU SAY I GOT MY ORDER AND i havent!!!!

Item: CNA
Rating: 2
Author: Carmen P

Hi<br> <br> I ordered my parcel on 5 December,It arrived on 11 December... I opened the box and there is only 2 items in the box? I ordered 5 items.Where are the things Iv ordered?Are you going to explain to my kids why they dont have Christmas presents?Please let me know what happened to the items I ordered and Paid for?My online order status says all the items have been delivered but IT HASNT,This is *****.Order number ***.Please resolve this.When will I receive my other 3 items?

Helpful (0)

Replies (1)

CNA's replyOfficial

23 Dec 2015, 10:49

Hello 1987,

Please accept our sincere apologies for the lapse in service experienced.

As discussed telephonically with our online manager an investigation is in progress regarding the missing items. Feedback confirming her findings will be provided to you before close of business today.

Please find below reference number for this query:
***/GO

Thank you for your understanding.

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***

CNA's reply23 Dec 2015, 10:49

Official