nB
nitasha B
1 reviews | Active since Nov 2014
11 Mar 2015, 16:46
X-Touch problems
I purchased an X-touch Tab from CNA in January 2015. We started the Tab up on day 2 , and had experienced problems from there, I had visited the store twice for assistance and still no luck, eventually on 6.2.2015 I took the Tab back in so that it could get sent to the repair centre. I had received no feedback on the issues and had to make numerous calls to follow up, eventually on 10.3.2015 the Tab had arrived. The next day when I had checked up to see if all in order , I noticed that the Tab had scratch marks all around, for a tab that is less than 3 months it looks very very old. Besides that the Google connection is not working. So frustrated with the level of service that has been received and the damaged goods that has been sold. I am now waiting for the matter to be escalated, hopefully this happens soon. First and last time that I will purchase from them
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CNA's replyOfficial
13 Mar 2015, 15:53Hello f***,
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and we would like to assure you that your service experience will be discussed with the Galleria store manager directly and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and we would like to assure you that your service experience will be discussed with the Galleria store manager directly and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,
CNA's reply13 Mar 2015, 15:53
Official
Hello f***,
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and we would like to assure you that your service experience will be discussed with the Galleria store manager directly and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and we would like to assure you that your service experience will be discussed with the Galleria store manager directly and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,