WS
Wesley S
1 reviews | Active since Sept 2015
11 Nov 2015, 17:55
Wrong picture on item for sale online
Bought a Western Digital external \portable"hard drive. Picture was the slim line one. Ordered it online and I get one that is the plug in. AC adapter and all.... plus it is about 6 times fatter than the picture in the advert. Not impressed since I buy so much with CNA.... """
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CNA's replyOfficial
13 Nov 2015, 10:19Hello Wesley.Schofield,
Thank you for bringing this matter to our attention.
Please be advised it does not state on our website that the unit is slim therefore it is not considered as false advertising, we had a full description of the item. (Western Digital Elements 2TB Portable Hard Drive).
We have viewed the unit on other sites and it is the same size and description. We would like to apologies for the frustration caused to you, we would encourage you to visit other websites to compare and receive more information before making a purchase online.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***
Thank you for bringing this matter to our attention.
Please be advised it does not state on our website that the unit is slim therefore it is not considered as false advertising, we had a full description of the item. (Western Digital Elements 2TB Portable Hard Drive).
We have viewed the unit on other sites and it is the same size and description. We would like to apologies for the frustration caused to you, we would encourage you to visit other websites to compare and receive more information before making a purchase online.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***
CNA's reply13 Nov 2015, 10:19
Official
Hello Wesley.Schofield,
Thank you for bringing this matter to our attention.
Please be advised it does not state on our website that the unit is slim therefore it is not considered as false advertising, we had a full description of the item. (Western Digital Elements 2TB Portable Hard Drive).
We have viewed the unit on other sites and it is the same size and description. We would like to apologies for the frustration caused to you, we would encourage you to visit other websites to compare and receive more information before making a purchase online.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***
Thank you for bringing this matter to our attention.
Please be advised it does not state on our website that the unit is slim therefore it is not considered as false advertising, we had a full description of the item. (Western Digital Elements 2TB Portable Hard Drive).
We have viewed the unit on other sites and it is the same size and description. We would like to apologies for the frustration caused to you, we would encourage you to visit other websites to compare and receive more information before making a purchase online.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***