lN
lara N

1 reviews | Active since Nov 2014

28 Jan 2016, 15:31

Worst store and service

I will never again buy anything at an CNA store, much less will I recommend anyone to ever go there! I bought an organiser at their store when I get home, I notice it only has enough pages for 36 days. When I went back and asked if they even have refills since it does not have enough pages. Their wonderful response was they do not stock it, and it was a courtesy to get pages in the planner, I should go to a proper stationary shop for refills. REALLY???? A day planner with only 36 pages, and then you have the audacity to tell me it was just courtesy pages? WoW! BTW, if something is courtesy, a sticker or note needs to be made on the cover, and not I sit with an expensive planner that I cant use! I will be bringing it back and don't you dare give me a voucher back, I want my money back! I'm really disappointed!

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Replies (1)
CNA
CNA's reply04 May 2016, 06:40
Official

Thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. Kindly advice which C.N.A Store did you visit, notify us on ***or *** if you have not received any proper assistance, so that we may contact them with regards to the matter reported by our valued customer.Please find the below reference number for your post ***/GO.
 
Kind regards,
Customer Experience Team
Call Centre: ***.