1 reviews | Active since Apr 2017

14 Apr 2017, 23:16

Worst service CNA

<p>I just had the pits with CNA and now I'm sitting with a broken phone can any1 advise me what I can do regarding this matter or what number to phone to get proper help please aty wits now</p>

0
Replies (2)
CNA
CNA's reply19 Apr 2017, 11:51
Official

Good day

We have escalated the complaint to the C.N.A N1 City mall management to address as our valued customer is not happy that you are sitting with a broken phone. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.

Kind regards,

Customer Experience Team

Call Centre: ***

Best regards,

CNA
CNA's reply19 Apr 2017, 11:52
Official

We have escalated the complaint to the C.N.A N1 City mall management to address as our valued customer is not happy that you are sitting with a broken phone. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.

Kind regards,

Customer Experience Team

Call Centre: ***

Best regards,