MM
Mpeki M
1 reviews | Active since Feb 2011
12 May 2015, 12:43
WORST SERVICE
This is the worst service ever , since i took back the phone no feedback was received .<br> when I call them , you hold for more than 10 minutes , that's more expense for me ... according to the agent i spoke to they called me on the wrong number , which i understood can be a human error... but what i don't understand is that i then gave them my correct number and to this day no one called me ... i called again and i was placed again on hold for a long time .... maybe its time i took the matter further
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CNA's replyOfficial
13 May 2015, 11:38Hello Mpek,
Thank you for taking the time to address your concerns regarding the repairs of your Tablet and up to date no feedback has been reverted to you. we apologise for the delay, kindly note as per our telephonically discussion we have escalated your concerns to the regional manager directly to investigate further and upon findings feedback will be reverted back to you.
Your reference number will remain the same : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time to address your concerns regarding the repairs of your Tablet and up to date no feedback has been reverted to you. we apologise for the delay, kindly note as per our telephonically discussion we have escalated your concerns to the regional manager directly to investigate further and upon findings feedback will be reverted back to you.
Your reference number will remain the same : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,
CNA's reply13 May 2015, 11:38
Official
Hello Mpek,
Thank you for taking the time to address your concerns regarding the repairs of your Tablet and up to date no feedback has been reverted to you. we apologise for the delay, kindly note as per our telephonically discussion we have escalated your concerns to the regional manager directly to investigate further and upon findings feedback will be reverted back to you.
Your reference number will remain the same : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time to address your concerns regarding the repairs of your Tablet and up to date no feedback has been reverted to you. we apologise for the delay, kindly note as per our telephonically discussion we have escalated your concerns to the regional manager directly to investigate further and upon findings feedback will be reverted back to you.
Your reference number will remain the same : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,