WS
Wernich S
1 reviews | Active since Dec 2015
23 Dec 2015, 15:51
WORST ONLINE ORDER SERVICE EVER RECEIVED
On the 11th of December I ordered and paid for items on the CNA online website. I received an order number and shipment number. Website said delivery between 2-5 working days. Today is the 23rd and still NO DELIVERY. Not even a follow up call, sms or e-mail keeping me up to date. I have to follow up to an e-mail address supp**** with an automated response they will get back to me. Yeah right. I eventually phoned EDCON customer care myself. Was firstly told there is no stock, then why advertise on site delivery between 2-5 working days. My shipment order printed from site says \Items Shipped"I then phoned again and was told to fone the courier company"
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CNA's replyOfficial
28 Dec 2015, 10:08Hello Wernich123,
Please accept our sincere apologies for any frustrations occurred due to the I incident.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation directly to you in regards the status of your order and a way forward in resolving your query as Christmas has passed.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
Please accept our sincere apologies for any frustrations occurred due to the I incident.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation directly to you in regards the status of your order and a way forward in resolving your query as Christmas has passed.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
CNA's reply28 Dec 2015, 10:08
Official
Hello Wernich123,
Please accept our sincere apologies for any frustrations occurred due to the I incident.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation directly to you in regards the status of your order and a way forward in resolving your query as Christmas has passed.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
Please accept our sincere apologies for any frustrations occurred due to the I incident.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation directly to you in regards the status of your order and a way forward in resolving your query as Christmas has passed.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203