1 reviews | Active since Feb 2017
Worst Customer Service Ever
<p>CNA Online shoppping has the worst customer serivce ever. I have purchased a Hard Drive only to cancel it 10 minutes later as the site did not give enough information about the hard drive and I had realised it was the wrong one. After cancelling it still got shipped to my residence, after 2 or 3 emails, thier courier company came back and feched the goods. After continous emails asking for my refund and having to wait 48 hours each time just to get hardly any feedback what so ever. I managed to fight my way for a refund after 3 weeks! I will definatley not be supporting CNA online in the future! </p>
We have addressed the complaint to the Online team management as our valued customer is not happy that the refund took long for it to be conducted causing our valued customer frustrations. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The Online team management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have addressed the complaint to the Online team management as our valued customer is not happy that the refund took long for it to be conducted causing our valued customer frustrations. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The Online team management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.