MM
Melissa M

1 reviews | Active since Feb 2014

21 Dec 2015, 09:41

WORST CUSTOMER SERVICE!!!

I was shopping in Cavendish yesterday and decided to go into CNA. About a year ago I made a complaint against that CNA for their POOR SERVICE and having cashiers use words like '****' and 'tief' while SERVING me. That was APPARENTLY resolved. I was with a friend who is disabled and EVERY SINGLE WORKER in CNA yesterday watched ME physically move things blocking his way without offering to help, ONCE. When I got to the counter to pay, the lady behind the counter (whose name tag said Zimkitha) asked if I had a Thank U card. I asked if I could pay with my Edgars acc. and she said yes. She then told me my acc. was overspent. I told her it was fine, I'd pay cash for the items I was buying, and she slammed her hand down on my items and clicked her tongue. She then scanned another item and told me my acc. was now even more overspent, so I told her again that I was paying cash. She then asked me to pay my acc. before I could get the items. I told her again that I was paying cash. So it continued. The slip said her name was Phindiwe Nciweni and she said she was using someone else's till. Also unacceptable. Just shut down your store please CNA. I have told everyone I know to never shop there.

0
Replies (1)
CNA
CNA's reply23 Dec 2015, 11:41
Official
Hello melissacj,


Thank you for notifying us of your shopping experience at our C.N.A Cavendish Store.

We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.

We are sorry that you and your friend received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team and the regional manager in order to implement corrective measures with their staff especially that this is not the first encounter were their staff failed you.

Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.

Thank you once again for bringing this matter in to our attention.

Please find below reference number for this query:
***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: 0800 203 92