DB
Dumisani B

1 reviews | Active since Sept 2013

19 Dec 2016, 11:41

WORST CUSTOMER SERVICE

<p>CNA Menlyn has the worst customer service ever. They have been out of stock of the FIFA 17 on the PS4 platform yet a closer mall, Brooklyn and Irene have them in stock. The worst thing about it is that they refuse to send someone over to collect stock from there even when you the customer offer to drive them there. I paid R5500 for my PS4 including the FIFA 17 game and till today I have had nobody from CNA call me to update me or come up with solution. Kumnandi manidla imali yethu ne!</p>

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Replies (1)
CNA
CNA's reply20 Dec 2016, 09:59
Official

This certainly sounds like an unpleasant experience you had in store and we can understand how inconvenient this was for you. We have noticed that the item has been charged on your Thank U account.

Kindly be advised that we will liaise directly with the CNA Menlyn management team for a resolution and feedback will be provided.

Your reference number is ***/GO.

If you ever need to speak to us, please call us on ***.



Kind regards
Customer Experience Team
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