1 reviews | Active since Jul 2011
Won't exchange my broken pen
I bought a R45 pen from this CNA that is defective. Mary laughed when I wanted to exchange it but didn't have a receipt. I then bought a new pen and got a receipt proving that I had bought such a pen from CNA.<br> <br> However, Mary still refused to exchange the broken pen, even though she couldn't prove that it was not the one I just bought. I had to spend time going to another CNA to have the pen exchanged. And then I had to spend even more time writing this complaint. All just to not get *****ed out of R45 for buying a pen that is not working.<br> <br> If I have a receipt proving that I bought such a pen from you, how can you deny exchanging it? This whole receipt business is just a way to avoid your responsibility when merchandise is faulty.
.Please accept our sincere apologies for any frustrations caused by this incident.
Please be advise that our organisation receives stock from different suppliers, Therefore it is imperative to have proof of purchase when returning a faulty product bought within our stores as we will know which supplier to contact and address concerns brought to our attention. (supplier will assist based on their terms & conditions).
As per our returns and exchange policy stated at the back of all our Edcon till slips. We will gladly exchange or refund products provided that: o there is valid proof of purchase, i.e. till slip or gift receipt; o the items it is within 30 days of purchase; o it is in its original packaging or condition, i.e.; the security seal or shrink wrap is intact (if applicable) it is unworn and unused and the price ticket is attached
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***
.Please accept our sincere apologies for any frustrations caused by this incident.
Please be advise that our organisation receives stock from different suppliers, Therefore it is imperative to have proof of purchase when returning a faulty product bought within our stores as we will know which supplier to contact and address concerns brought to our attention. (supplier will assist based on their terms & conditions).
As per our returns and exchange policy stated at the back of all our Edcon till slips. We will gladly exchange or refund products provided that: o there is valid proof of purchase, i.e. till slip or gift receipt; o the items it is within 30 days of purchase; o it is in its original packaging or condition, i.e.; the security seal or shrink wrap is intact (if applicable) it is unworn and unused and the price ticket is attached
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***