Why wHy whY? Simple yet complicated

<p>So today I received my birthday present, a gift card for a PSVR from my wife - Sony PlayStation VR + Camera (PS4). I tried to make the purchase onlilne and when I did, it failed. I called the contact centre, first time the call was dropped, second time, the girl said it was a technical issue, to try again in 30 min. I called again, this time querying a different issue, whether the item can be checked if it is instore and where I can collect instore. When I explained my issue, she immediately indicated that it was not possible and that I can only transact with a card/Thank_U method. Highly frustrated, I put the phone down. How can you guys offer gift cards and not have this as a payment option? I mean really now, in 2017 where we have virtual reality, you dont have the ability to accept the gift cards you sell and monetize? When will you guys have this? In 20 two thousand and 20? Thats a joke, a presidential joke but really now? *** guys? What must I do with the voucher now? Please help me get this instead of giving me a run-around!!!</p>