JN
Jana N
1 reviews | Active since Jul 2014
24 Dec 2015, 15:16
why should we care???!!!
With regards to my complaint on monday 14th Dec I was promised my credit will be back in my account with in 48 hours... On sunday 20th I wasted over R150 airtime to find out when my refund will be done. Eventually when I asked to be called back after 4 phone attempts I was told to go to a branch. I did phone from a branch and was promised to be contacted on monday 21st. Today is the 8th workingday and still no credit in my account. Why should CNA care about a client!!?? My order no was ***
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CNA's replyOfficial
28 Dec 2015, 12:14Hello JanaNaude,
Please accept our sincere apologies for any frustrations occurred due to this incident.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for a credit to be conducted for a cancelled order. Please be advised that your query is submitted to our online management team to confirm when exactly will be your credit conducted and when will it reflect on your account as proof.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
Please accept our sincere apologies for any frustrations occurred due to this incident.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for a credit to be conducted for a cancelled order. Please be advised that your query is submitted to our online management team to confirm when exactly will be your credit conducted and when will it reflect on your account as proof.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
Best regards,
CNA's reply28 Dec 2015, 12:14
Official
Hello JanaNaude,
Please accept our sincere apologies for any frustrations occurred due to this incident.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for a credit to be conducted for a cancelled order. Please be advised that your query is submitted to our online management team to confirm when exactly will be your credit conducted and when will it reflect on your account as proof.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
Please accept our sincere apologies for any frustrations occurred due to this incident.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for a credit to be conducted for a cancelled order. Please be advised that your query is submitted to our online management team to confirm when exactly will be your credit conducted and when will it reflect on your account as proof.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
Best regards,