SK
Shannon K
1 reviews | Active since Dec 2018
24 Dec 2018, 10:48
What else could go wrong?
I made an order on the 22nd of Nov 2018. Several days later, the package was delivered and within hours I reported that the order was wrong. This took place on the 29th of November 2018. NEARLY A MONTH AGO. All I've received is acknowledgements, lies and information of a dobbelganger that seems to be telling CNA that the matter has been resolved (very convenient for them? Yes) Funny thing about this is that I am in Spain. They can't reach me.... so who is telling them that the matter is closed? I don't know perhaps one of their agents believe that would be the best resolution for my complaint. CLOSE IT AND HOPE IT GOES AWAY. They can't even spell my name right for Heaven's sake. Want to know the kicker? They keep answering as Edgars instead of CNA, I've been waiting for a call from their manager since the 11th of December 2018 and NOW its Christmas so (like the rest of the year) they aren't working. (Haha). They have literally made every mistake in the book all because they couldn't management it properly a month ago. Pitiful.
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Replies (4)SK
Shannon K's updateReviewer Update
24 Dec 2018, 10:50I made an order on the 22nd of Nov 2018. Several days later, the package was delivered and within hours I reported that the order was wrong. This took place on the 29th of November 2018. NEARLY A MONTH AGO. All I've received is acknowledgements, lies and information of a dobbelganger that seems to be telling CNA that the matter has been resolved (very convenient for them? Yes) Funny thing about this is that I am in Spain. They can't reach me.... so who is telling them that the matter is closed? I don't know....perhaps one of their agents believe that would be the best resolution for my complaint. CLOSE IT AND HOPE IT GOES AWAY. They can't even spell my name right for Heaven's sake. Want to know the kicker? They keep answering as Edgars instead of CNA, I've been waiting for a call from their manager since the 11th of December 2018 and NOW its Christmas so (like the rest of the year) they aren't working. (Haha). They have literally made every mistake in the book all because they couldn't manageit properly a month ago. Pitiful.
SK
Shannon K's update24 Dec 2018, 10:50
Reviewer Update
I made an order on the 22nd of Nov 2018. Several days later, the package was delivered and within hours I reported that the order was wrong. This took place on the 29th of November 2018. NEARLY A MONTH AGO. All I've received is acknowledgements, lies and information of a dobbelganger that seems to be telling CNA that the matter has been resolved (very convenient for them? Yes) Funny thing about this is that I am in Spain. They can't reach me.... so who is telling them that the matter is closed? I don't know....perhaps one of their agents believe that would be the best resolution for my complaint. CLOSE IT AND HOPE IT GOES AWAY. They can't even spell my name right for Heaven's sake. Want to know the kicker? They keep answering as Edgars instead of CNA, I've been waiting for a call from their manager since the 11th of December 2018 and NOW its Christmas so (like the rest of the year) they aren't working. (Haha). They have literally made every mistake in the book all because they couldn't manageit properly a month ago. Pitiful.
CNA's replyOfficial
24 Dec 2018, 14:16Dear Shannon,
Please accept our sincere apologies for the lapse in service experienced.
Kindly note your query is referred to our online management team to urgently investigate and resolve your complaint.
Your reference number remains the same:
***/GO
Kind Regards
The CNA Team.
***
Please accept our sincere apologies for the lapse in service experienced.
Kindly note your query is referred to our online management team to urgently investigate and resolve your complaint.
Your reference number remains the same:
***/GO
Kind Regards
The CNA Team.
***
Best regards,
CNA's reply24 Dec 2018, 14:16
Official
Dear Shannon,
Please accept our sincere apologies for the lapse in service experienced.
Kindly note your query is referred to our online management team to urgently investigate and resolve your complaint.
Your reference number remains the same:
***/GO
Kind Regards
The CNA Team.
***
Please accept our sincere apologies for the lapse in service experienced.
Kindly note your query is referred to our online management team to urgently investigate and resolve your complaint.
Your reference number remains the same:
***/GO
Kind Regards
The CNA Team.
***
Best regards,
SK
Shannon K's updateReviewer Update
24 Dec 2018, 14:59Thank you. I appreciate the response but this has been the standard message I've received since the 29th of November 2018 (5th, 11th, 18th, 19th, 20th, 21st and 24th of December) . Please don't expect me to hold my breath because you have offered nothing but this robotic canned response since the beginning of this simple complaint.
SK
Shannon K's update24 Dec 2018, 14:59
Reviewer Update
Thank you. I appreciate the response but this has been the standard message I've received since the 29th of November 2018 (5th, 11th, 18th, 19th, 20th, 21st and 24th of December) . Please don't expect me to hold my breath because you have offered nothing but this robotic canned response since the beginning of this simple complaint.
SK
Shannon K's updateReviewer Update
24 Dec 2018, 15:00Thank you. I appreciate the response but this has been the standard message I've received since the 29th of November 2018 (5th, 11th, 18th, 19th, 20th, 21st and 24th of December) . Please don't expect me to hold my breath because you have offered nothing but this robotic canned response since the beginning of this simple complaint.
SK
Shannon K's update24 Dec 2018, 15:00
Reviewer Update
Thank you. I appreciate the response but this has been the standard message I've received since the 29th of November 2018 (5th, 11th, 18th, 19th, 20th, 21st and 24th of December) . Please don't expect me to hold my breath because you have offered nothing but this robotic canned response since the beginning of this simple complaint.