MB
Marlize B
1 reviews | Active since Apr 2011
03 Aug 2017, 08:49
What a joke!!!!!!!!!!!! Second post
<p>Posted a complaint on 27/07/17, got a Reference number and instructions to phone customer service if I don't get a responce within 8 hours. I got a halfass response from Canal Walk CNA and waited another day for my quote. Got the quote and rep**** that I need more information as in the report it says that the courier dropped the computer. Guess what I am still waiting.</p> <p>It's been 2 full months that CNA has my computer and I still don't have answers. I will get another automated response and that will be it.</p> <p>I have been a<span style="text-decoration: underline;"><strong> loyal</strong></span> Edcon customer for more than 30 years!!!This is *******.</p>
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Replies (2)
CNA's replyOfficial
04 Aug 2017, 11:50Kindly find the below update from the store stating that the query is being handled.Telephoned the customer. She requested the technicians report. The Hi-Tech specialist has already sent the report and will re-send it today. We apologise again for any frustrations incurred. Please find the following reference number for your post ***/GO
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
CNA's reply04 Aug 2017, 11:50
Official
Kindly find the below update from the store stating that the query is being handled.Telephoned the customer. She requested the technicians report. The Hi-Tech specialist has already sent the report and will re-send it today. We apologise again for any frustrations incurred. Please find the following reference number for your post ***/GO
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
CNA's replyOfficial
04 Aug 2017, 11:51Kindly find the below update from the store stating that the query is being handled.Telephoned the customer. She requested the technicians report. The Hi-Tech specialist has already sent the report and will re-send it today. We apologise again for any frustrations incurred. Please find the following reference number for your post ***/GO
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
CNA's reply04 Aug 2017, 11:51
Official
Kindly find the below update from the store stating that the query is being handled.Telephoned the customer. She requested the technicians report. The Hi-Tech specialist has already sent the report and will re-send it today. We apologise again for any frustrations incurred. Please find the following reference number for your post ***/GO
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,