1 reviews | Active since Apr 2011
What a joke!!!!!!!!!!!!
<p>Bought a laptop at CNA in 2016. The screen started to give problems. Gave it in for repairs on 03/06/17 at Canal Walk. After a week they phone to inform me that a technician was assigned to the case but nothing has been done yet. This morning 27/07/17 I phoned to ask what is taking so long a man informed me that the technician send a quote to CNA for more than R2000 to repair my screen as the computer is not under guarantee anymore. Surprise surprise could have gest that. Everytime I shop and the Edcon group I promise myself not again. I need some answers urgently.!!</p>
We have escalated the complaint to the C.N.A Canal walk management to address with regards to the faulty screen of the laptop that was reported in store, kindly be advised that as per our processes, the store will take in the faulty laptop and send it to the repair team and the repair team will update the store and the store will relay that information to you , our valued customer. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the C.N.A Canal walk management to address with regards to the faulty screen of the laptop that was reported in store, kindly be advised that as per our processes, the store will take in the faulty laptop and send it to the repair team and the repair team will update the store and the store will relay that information to you , our valued customer. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the C.N.A Canal walk management to address with regards to the faulty screen of the laptop that was reported in store, kindly be advised that as per our processes, the store will take in the faulty laptop and send it to the repair team and the repair team will update the store and the store will relay that information to you , our valued customer. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the C.N.A Canal walk management to address with regards to the faulty screen of the laptop that was reported in store, kindly be advised that as per our processes, the store will take in the faulty laptop and send it to the repair team and the repair team will update the store and the store will relay that information to you , our valued customer. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Can't believe CNA actually came back to me just know. No proper attempt to apologize, I am just one more of their problems is seems. Still waiting for the quote they send they would send on Thursday.
If a company like Edcon don't even take a complaint serious what else is there to do? What happened to "'you are our valued customer"'?
Can't believe CNA actually came back to me just know. No proper attempt to apologize, I am just one more of their problems is seems. Still waiting for the quote they send they would send on Thursday.
If a company like Edcon don't even take a complaint serious what else is there to do? What happened to "'you are our valued customer"'?