NB
Nath B
1 reviews | Active since Mar 2012
11 Nov 2015, 10:45
Was sold a laptop with a temporary copy of Windows
I purchased a laptop at CNA the Glen in September, a Lenovo G50 with Windows 8.1. <br> My computer is now telling me my license is about to expire. I will now have to spend another couple of thousand rand to buy a new copy of Windows 8.1 so I can use my computer. Why are CNA selling computers with defective or expiring OS? I feel like I've been ****** because I now have to buy a new copy of Windows 8.1.<br> NOT HAPPY CNA!!!
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CNA's replyOfficial
13 Nov 2015, 09:47Hello Nath,
Kindly note we tried contacting you telephonically at about 09:30 but could not reach you. ( Subscriber unavailable).
Thank you for bringing the above concerns in to our attention.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
Please be advised that your query has been submitted to our C.N.A The Glen management team for further assistance. They will be in contact with you in order to confirm receipt of your complaint and the process that needs to be followed in regards to your license expiring within 2 months of purchase.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***
Kindly note we tried contacting you telephonically at about 09:30 but could not reach you. ( Subscriber unavailable).
Thank you for bringing the above concerns in to our attention.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
Please be advised that your query has been submitted to our C.N.A The Glen management team for further assistance. They will be in contact with you in order to confirm receipt of your complaint and the process that needs to be followed in regards to your license expiring within 2 months of purchase.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***
CNA's reply13 Nov 2015, 09:47
Official
Hello Nath,
Kindly note we tried contacting you telephonically at about 09:30 but could not reach you. ( Subscriber unavailable).
Thank you for bringing the above concerns in to our attention.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
Please be advised that your query has been submitted to our C.N.A The Glen management team for further assistance. They will be in contact with you in order to confirm receipt of your complaint and the process that needs to be followed in regards to your license expiring within 2 months of purchase.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***
Kindly note we tried contacting you telephonically at about 09:30 but could not reach you. ( Subscriber unavailable).
Thank you for bringing the above concerns in to our attention.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
Please be advised that your query has been submitted to our C.N.A The Glen management team for further assistance. They will be in contact with you in order to confirm receipt of your complaint and the process that needs to be followed in regards to your license expiring within 2 months of purchase.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***