Warranty
<p>On the 16/12/2015 I purchased an Xbox 360 console from your Menlyn branch. As confirmed with Microsoft and CNA there is a 1 year warranty on it.Recently I have been having some issue with the console and took it in on the 05/09/2016. I received a call yesterday (13/09/2016) from CNA Menlyn stating I need to get the console and call Microsoft myself to get it repaired. I collected the unit this morning (14/09/2016), called Microsoft and to my surprise the console IS OUT OF WARRANTY and i will need to pay about R900 to have the console repaired.I have the proof of purchase and need to know, HOW IS IT THAT THE UNIT IS OUT OF WARRANTY? THERE IS NO ****ING WAY I AM GOING TO PAY A CENT TO GET THE CONSOLE REPAIRED.</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Menlyn management for actioning accordingly as the Micrososft team stated taht the Xbox 360 console is out of warranty. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Menlyn management for actioning accordingly as the Micrososft team stated taht the Xbox 360 console is out of warranty. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.