Warranty

Purchased Alcatel Link Zone mobile wifi device on the 24-10-2017 from your Woodlands branch. Had a problem with it yesterday afternoon. At the back on the box it states "for warranty queries please contact Sahara on ********** 000. I know Sahara as closed down but tried the number, it says the account is suspended. So, I took the device in to the Woodlands branch today, spoke to the store manager and the only thing they can do is book it in for me but cannot give me an ETA on when it will be ready for collection. I left the store with the device. This device I use for my business, one of the things I use it for is my network printer. How is it that no one can give me an ETA on the repairs of the device? Does the store think I'm going to leave it there and they then tell me in a months time it will be ready and I must be fine with it? The service is really poor to tell a customer that they need to book a device in then only an ETA can be given.