1 reviews | Active since Jan 2015
VERY VERY VERY VERY BAD CLIENT SERVICES!!!!!!
I have returned a cell phone for repair in the beginning of January 2015, till now we had no feedback or any communication from the store whatsoever!!! The manager said that she would take the matter up personally and get back to us after the umpteenth time we have visited the store!!!! Every time we visit the shop nobody can tell us anything!!!! Nobody knows where the cellphone is!!!! The staff and management are ***********!!! If it was your property, it would have been fixed long time ago!!!! Why should we be treated in such a manner?<br> A Christmas present gone horribly wrong due to people that only cares about money and figures and not its customers!!!! Yes its customers as they treat us like dogs!!! No humanity at all. And even the so-called head-office team to reply on our complaints, you are exactly the same!!! Always passing the BUCK!!!
We must apologise for the time taken to resolve your query, as per our telephonically discussion we are happy to hear that your concerns regarding the repairs of your cell phone were resolved as you were issued with a new one.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
Your reference number will remain the same : ***/GO
Kind regards,
Edcon Customer Experience Team,
***
We must apologise for the time taken to resolve your query, as per our telephonically discussion we are happy to hear that your concerns regarding the repairs of your cell phone were resolved as you were issued with a new one.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
Your reference number will remain the same : ***/GO
Kind regards,
Edcon Customer Experience Team,
***