EF
Emmelea F
1 reviews | Active since Nov 2012
07 Sept 2015, 08:18
Very poor handling of a complaint
I went to CNA to print some photos yesterday. There were 2 Kodak machines
Helpful (0)
Replies (1)0
Replies (1)
CNA's replyOfficial
09 Sept 2015, 16:51Hello emmelea,
Please note that our attempts to contact you on the number provided were unsuccessful.
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience and discomfort caused.
Kindly be advised that the concerns you have raised with us have been logged and forwarded to the Regional manager and will be addressed accordingly with the stores management, as we agree that management that is unhelpful is unacceptable.
The reference is as follows: ***/GO
Thank you once again for taking the time to alert us of your experience, as it is customer like you that help us improve on our service.
Kind regards,
Edcon customer experience team
***
Please note that our attempts to contact you on the number provided were unsuccessful.
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience and discomfort caused.
Kindly be advised that the concerns you have raised with us have been logged and forwarded to the Regional manager and will be addressed accordingly with the stores management, as we agree that management that is unhelpful is unacceptable.
The reference is as follows: ***/GO
Thank you once again for taking the time to alert us of your experience, as it is customer like you that help us improve on our service.
Kind regards,
Edcon customer experience team
***
CNA's reply09 Sept 2015, 16:51
Official
Hello emmelea,
Please note that our attempts to contact you on the number provided were unsuccessful.
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience and discomfort caused.
Kindly be advised that the concerns you have raised with us have been logged and forwarded to the Regional manager and will be addressed accordingly with the stores management, as we agree that management that is unhelpful is unacceptable.
The reference is as follows: ***/GO
Thank you once again for taking the time to alert us of your experience, as it is customer like you that help us improve on our service.
Kind regards,
Edcon customer experience team
***
Please note that our attempts to contact you on the number provided were unsuccessful.
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience and discomfort caused.
Kindly be advised that the concerns you have raised with us have been logged and forwarded to the Regional manager and will be addressed accordingly with the stores management, as we agree that management that is unhelpful is unacceptable.
The reference is as follows: ***/GO
Thank you once again for taking the time to alert us of your experience, as it is customer like you that help us improve on our service.
Kind regards,
Edcon customer experience team
***