JN
Jana N
1 reviews | Active since Jul 2014
14 Dec 2015, 09:30
Very Bad Service
I have placed an online order (***) from CNA and was promised delivery between 2-5 working days. If there is a delay they will inform you. Today is working day 6. I have sent 2 emails last week with no reply and today when I phoned I was informed that it will take another 1 to 2 weeks to deliver and they can not give me an answer why. This is really pathetic!! After almost 15 min on the phone I cancelled my order.
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Replies (1)
CNA's replyOfficial
14 Dec 2015, 10:55Hello JanaNaude,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised that the order in question was still within SLA. The order was created on Sunday 6/12/2015 -so we start calculation from 7th so the
Date of delivery should have been delivered by Friday 11/or today the latest 5th day as per our online delivery time. This is a large order, which was consolidating, and it was to be dispatched today.
We understand that your called in today and requested for the order to be cancelled and the account will be credited within the next working 48 hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised that the order in question was still within SLA. The order was created on Sunday 6/12/2015 -so we start calculation from 7th so the
Date of delivery should have been delivered by Friday 11/or today the latest 5th day as per our online delivery time. This is a large order, which was consolidating, and it was to be dispatched today.
We understand that your called in today and requested for the order to be cancelled and the account will be credited within the next working 48 hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
CNA's reply14 Dec 2015, 10:55
Official
Hello JanaNaude,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised that the order in question was still within SLA. The order was created on Sunday 6/12/2015 -so we start calculation from 7th so the
Date of delivery should have been delivered by Friday 11/or today the latest 5th day as per our online delivery time. This is a large order, which was consolidating, and it was to be dispatched today.
We understand that your called in today and requested for the order to be cancelled and the account will be credited within the next working 48 hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised that the order in question was still within SLA. The order was created on Sunday 6/12/2015 -so we start calculation from 7th so the
Date of delivery should have been delivered by Friday 11/or today the latest 5th day as per our online delivery time. This is a large order, which was consolidating, and it was to be dispatched today.
We understand that your called in today and requested for the order to be cancelled and the account will be credited within the next working 48 hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***