TM
Thabo M
1 reviews | Active since May 2015
12 Jan 2016, 11:11
very bad attitude and arrogance
i wanted to buy an atlas in store & i saw lesego approaching i greeted her & indicated that i want to ask something.She just looked at me never greeted back & just passed.I felt so bad i couldnt believe this.
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Replies (1)
CNA's replyOfficial
14 Jan 2016, 10:49Hello 5150T,
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience regarding the service received in store, please be advised we have raised this matter with the store manager as this is certainly not the type of service we wish to rendered in store.
I assure you corrective measures will be taken against the staff member involved. You will be receiving feedback shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience regarding the service received in store, please be advised we have raised this matter with the store manager as this is certainly not the type of service we wish to rendered in store.
I assure you corrective measures will be taken against the staff member involved. You will be receiving feedback shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
CNA's reply14 Jan 2016, 10:49
Official
Hello 5150T,
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience regarding the service received in store, please be advised we have raised this matter with the store manager as this is certainly not the type of service we wish to rendered in store.
I assure you corrective measures will be taken against the staff member involved. You will be receiving feedback shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience regarding the service received in store, please be advised we have raised this matter with the store manager as this is certainly not the type of service we wish to rendered in store.
I assure you corrective measures will be taken against the staff member involved. You will be receiving feedback shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***