AF
Ashley F

1 reviews | Active since Aug 2010

22 Mar 2015, 17:24

Verbally abused & ****** whith my child seeing it

On Sunday 22 March @ 16:26 I was being verbally abused by 2 female customers, whilst paying for items. I was sworn at, called a ****** apartheid ******* even though I am not white, whilst my child was sitting in his stroller, watching these 2 females harass me in store while security and staff did nothing. It was supposedly deemed acceptable, for 2 black females to mess in my son's space and when my son and I told them to stop it, that's when the action started. I came there to shop, not to be harassed. Security should have escorted these 2 females out, as I was defamed in the store in the presence of my 2 year old son and 3 tellers and an onlooking security. The store should be held liable as security should have acted on he situation and escorted those 2 ladies out. The reason why I believe nothing was done is because I am colored and he security is also black and hence it was okay for the 2 black females to defame me in the store in public like that. This is something that I will have to chat to consult on a legal basis as allowing. Such things to happen in your store is unacceptable, as there is a right of admission disclaimer to ensure proper conduct and curb unruly behavior

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Replies (2)
CNA
CNA's reply25 Mar 2015, 12:59
Official
Hello MeowMeow,

Thank you for highlighting the flaw during your recent visit to our CNA Tygervalley store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.

As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by emphasizing the store's shortfall to the store manager who will address this matter.

We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.

Your reference number is ***/GO.

If you ever need to speak to us, please call us on ***.

Kind Regards,
Customer Experience Team
***
AF
Ashley F's update23 Oct 2018, 11:18
Reviewer Update
To this day, I still refuse to make use of the CNA Tygervalley store!