KK
Khanyisile K
1 reviews | Active since Sept 2011
27 Feb 2015, 10:10
Utterly useless
I bought a Samsung Trend GT Plus from CNA in Northgate for cash and I was told the phone is insures in case something goes wrong. But then, 9 months later the phone started giving me problems, took it to CNA and I was told to take it to Vodacom repairs, when I did, Vodacom told me it's the battery, it needs to be replaced. Had to cough up money (even though the phone is insured) to go buy a new battery. I did and the phone is still acting up and CNA are refusing to take it back. Never again will I buy a phone from CNA! Never!
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Replies (1)
CNA's replyOfficial
01 Mar 2015, 13:52Hello khanyik101,
Please be advised that all cell phones purchased at any Edcon stores are strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if the service provider cannot fix the cell phone and therefore will instruct us to replace or refund the customer as stated in our refund policy.
Our attempts to contact you were unsuccessful, kindly note that your concerns regarding the faulty handsets has been escalated to the relevant management team to investigate and upon findings feedback will be reverted to you.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Kind regards,
Customer Experience Team,
***
Please be advised that all cell phones purchased at any Edcon stores are strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if the service provider cannot fix the cell phone and therefore will instruct us to replace or refund the customer as stated in our refund policy.
Our attempts to contact you were unsuccessful, kindly note that your concerns regarding the faulty handsets has been escalated to the relevant management team to investigate and upon findings feedback will be reverted to you.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Kind regards,
Customer Experience Team,
***
Best regards,
CNA's reply01 Mar 2015, 13:52
Official
Hello khanyik101,
Please be advised that all cell phones purchased at any Edcon stores are strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if the service provider cannot fix the cell phone and therefore will instruct us to replace or refund the customer as stated in our refund policy.
Our attempts to contact you were unsuccessful, kindly note that your concerns regarding the faulty handsets has been escalated to the relevant management team to investigate and upon findings feedback will be reverted to you.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Kind regards,
Customer Experience Team,
***
Please be advised that all cell phones purchased at any Edcon stores are strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if the service provider cannot fix the cell phone and therefore will instruct us to replace or refund the customer as stated in our refund policy.
Our attempts to contact you were unsuccessful, kindly note that your concerns regarding the faulty handsets has been escalated to the relevant management team to investigate and upon findings feedback will be reverted to you.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Kind regards,
Customer Experience Team,
***
Best regards,