RP
Rieden P
1 reviews | Active since Jun 2015
30 Jun 2015, 19:30
Unwillingness to replace goods within warranty
My mom bought a Kenton 15\6 sling carrybag on 17 February 2015 at CNA.<br> Around 22 March 2015 she phoned customer service to lay a complaint that the bag she purchased was in the process of being returned and the assistant refused to return it. The piece that used to attach the sling came off and the assistant called the Kenton supplier and they refused to return it. The woman who attended to her at customer service is named Cristina
Helpful (0)
Replies (1)0
Replies (1)
CNA's replyOfficial
08 Jul 2015, 10:10Hello Rieden,
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically , please note we have discussed this matter with the CNA Ballito store manger directly.
Kindly be advised that unfortunately your beg does not carry any suppliers warranty therefore the store will not be able to refund or exchange it for you, however the store manager has agreed to offer you a discount if you purchased any other beg of your choice.
hope you find the above response well.
Your reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically , please note we have discussed this matter with the CNA Ballito store manger directly.
Kindly be advised that unfortunately your beg does not carry any suppliers warranty therefore the store will not be able to refund or exchange it for you, however the store manager has agreed to offer you a discount if you purchased any other beg of your choice.
hope you find the above response well.
Your reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
CNA's reply08 Jul 2015, 10:10
Official
Hello Rieden,
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically , please note we have discussed this matter with the CNA Ballito store manger directly.
Kindly be advised that unfortunately your beg does not carry any suppliers warranty therefore the store will not be able to refund or exchange it for you, however the store manager has agreed to offer you a discount if you purchased any other beg of your choice.
hope you find the above response well.
Your reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically , please note we have discussed this matter with the CNA Ballito store manger directly.
Kindly be advised that unfortunately your beg does not carry any suppliers warranty therefore the store will not be able to refund or exchange it for you, however the store manager has agreed to offer you a discount if you purchased any other beg of your choice.
hope you find the above response well.
Your reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***