1 reviews | Active since Jul 2016
unsatisfactory service and lies
<p> On the 3rd of May I returned a ps4 console for repairs as it was under warranty.I was told it will take a month.After a month and a few days no phone call.I went to CNA to check when I was told that I will be getting a new one ,but at the moment there is no stock.I requested then to get a voucher to pick up one from another CNA.I was told they cant do that.Another few days passed no ps4 materialized.I contacted edcon .They liased with CNA seapoint .The responded by saying I missunderstood about getting a new ps4 ,I am getting a refurbished one.I dont think I missconstrued anything but not to sound difficult I relented and retorted that I probably did misunderstand about getting a new one.A refurbished one or new makes no difference to me.But now I am still waiting and its 3 months down the line.The ps4 was hardly used as it is only allowed to be played on weekends.We had it for 3 months.The way CNA is going about it is very sinister.I wonder if I have not been de*****ed in some way.R6500 later and 3 months and nothing has materialized.I wonder if it was sent to a authorised dealer?One thing is for sure that the correct procedure has not been followed.Edcon and the sub division CNA is a wash out.</p>
Please be advised that we have tried calling you on the mobile phone number that you have forwarded us however you were unreachable. We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Sea Point management for actioning accordingly as the PS 4 was sent in store for repairs and the matter has been pending for a long time. A reference number for the formal complaint logged on your behalf is as follows ********** 092/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
Please be advised that we have tried calling you on the mobile phone number that you have forwarded us however you were unreachable. We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Sea Point management for actioning accordingly as the PS 4 was sent in store for repairs and the matter has been pending for a long time. A reference number for the formal complaint logged on your behalf is as follows ********** 092/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
Thank you for your response.CNA phoned me and I was given the console.After 3 months perhaps a free game with the console would have been a nice gesture!I am not taking a chance but all this and no gesture of customer compensation!
Thank you for your response.CNA phoned me and I was given the console.After 3 months perhaps a free game with the console would have been a nice gesture!I am not taking a chance but all this and no gesture of customer compensation!