hL
hajira L
1 reviews | Active since Dec 2015
15 Dec 2015, 21:23
unresponsive
Ive ordered a product online on 7 dec. However 2-5 wokring days for delivry has passed and i have stil not recieved my product. I have contacted edcon where I was told someone will call back. no one has responded to me till nw.ive emailed cna howver keep getting automated response. I would never have expected cna to be sooo unreliable. Cna has always been my regular stationery supplier. I am extremely disappointed at this poor service.
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CNA's replyOfficial
17 Dec 2015, 11:46Hello hajkadir,
Kindly note we tried contacting you telephonically at about 11:42 but could not reach you. ( unable to leave voice message).
Please accept our sincere apologies for the lapse in service experienced.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefor we have escalated your query to our online management team to provide an explanation directly to you in regards to the delay behind delivering your order.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically at about 11:42 but could not reach you. ( unable to leave voice message).
Please accept our sincere apologies for the lapse in service experienced.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefor we have escalated your query to our online management team to provide an explanation directly to you in regards to the delay behind delivering your order.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
CNA's reply17 Dec 2015, 11:46
Official
Hello hajkadir,
Kindly note we tried contacting you telephonically at about 11:42 but could not reach you. ( unable to leave voice message).
Please accept our sincere apologies for the lapse in service experienced.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefor we have escalated your query to our online management team to provide an explanation directly to you in regards to the delay behind delivering your order.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically at about 11:42 but could not reach you. ( unable to leave voice message).
Please accept our sincere apologies for the lapse in service experienced.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefor we have escalated your query to our online management team to provide an explanation directly to you in regards to the delay behind delivering your order.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,