1 reviews | Active since Oct 2015
Unprofesional Management
On saturday the 17.10.2015 i experinced the bades of bad Mangement help.We bought a GTA5 game and when we opened the game we received a GTA4!!!as we tryd for 90 minutes in order to receive a refund there were no manager to assist and were told to return on monday.When i explained to the manager what happen she immidiate said i shoud contact customer service.because she cannot assist......no number provided no directions nothing...we were handeled like a ********* just because we bought a GTA5 and receiveda GTA4..who wouldnt ask for a exchange.after spending an hour and a half in store in ordermto receive my refund the manager were so unprofessional no explenation no apology for inconvinince no friendly replys nothing only a unfriendly face.I am not happy with the way a manager handeled a client.Not even trying to solve the problem or going out of your way in order to help a customer...CNA wil never see me again.
Please note that our attempts to contact you on the number provided has been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and the overall service experience, as we can understand the frustration of not being provided with assistance you require.
Kindly be advised that the concerns you have raised with us have been logged and we can assure you will be addressed accordingly with management.
The reference for your query is as follows: ***/GO
Thank you once again for taking the time to alert us of your service experience, as it is customers like you that help us improve on our service.
Kind regards,
Edcon customer experience team
***
Best regards,
Please note that our attempts to contact you on the number provided has been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and the overall service experience, as we can understand the frustration of not being provided with assistance you require.
Kindly be advised that the concerns you have raised with us have been logged and we can assure you will be addressed accordingly with management.
The reference for your query is as follows: ***/GO
Thank you once again for taking the time to alert us of your service experience, as it is customers like you that help us improve on our service.
Kind regards,
Edcon customer experience team
***
Best regards,