EH
Elsie H
1 reviews | Active since Oct 2017
09 Oct 2017, 10:39
Unotherized billing
I've bought stuff from CNA at Keywest in Krugersdorp in June 2017 but it did not work so I return it and got a refund. On the 7th of September 2017 I got an sms from my bank to say the amount was taken from my account by CNA Keywest, I went to CNA but the manager was not there. They took all my details (bankstatement and made a printout from the sms) telling me that I will get a phone call from their manager the next day when he is back at work. It is more that a month now that I'm trying to get a hold of this manager but everytime I go there or phone he is not in. They still did not reverce that transaction that they did in September.
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Replies (2)
CNA's replyOfficial
09 Oct 2017, 11:31Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the late debit concern for purchases that were made at the C.N.A Key west branch s they are the correct team to deal with the matter. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details . Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's reply09 Oct 2017, 11:31
Official
Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the late debit concern for purchases that were made at the C.N.A Key west branch s they are the correct team to deal with the matter. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details . Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's replyOfficial
09 Oct 2017, 11:32Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the late debit concern for purchases that were made at the C.N.A Key west branch s they are the correct team to deal with the matter. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details . Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's reply09 Oct 2017, 11:32
Official
Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the late debit concern for purchases that were made at the C.N.A Key west branch s they are the correct team to deal with the matter. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details . Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,