UNHAPPY

On the 03/01 i used a gift card that had R250 at the store ,my total purchase was R222 and some cents,the teller swiped my card 2 times than told me that its declining because it has a bal of R27. I than paid cash and was told that they going to escalate the problem to the head office.after 48hrs i had not recived any feedback ,i took it upon myself to call edcon (giftvoucher dept)who than told me that a total of R222 went of my gift card on the 03/01 and if there was a problem the store had to escalate as the refund dept doesnt have a line for customers,i called the store and was told that it takes 8days for the refund and its more than 8days now...giftcard paid R222 for my staff and i paid cash as well..will i ever get my refund ??it doesnt have to be cash just top up my gift card back to its original amount as i had already paid cash...