1 reviews | Active since Aug 2014
UNFAIR CNA AND TERRIBLE SERVICE
I BOUGHT A SUMSUNG J1 ON 15TH SEPTEMBER BY THE 19TH THE MICROPHONE DIED, I RETURNED THE PHONE BY THE 24TH. MY CELL PHONE HAS BEEN FOR REPAIRS EVER SINCE AND EVERY TIME I GO TO THE SHOP IM TOLD ITS NOT BACK YET, UNTIL ONE OF THE STAFF MEMBERS TOLD ME ACTUALLY THE PHONE WAS JUST COLLECTED FOR REPAIRS YESTERDAY. !!! I AM COMPLETELY DISGUSTED BY THE KIND OF SERVICE RECEIVED AND I CANNOT BELIEVE IT.<br> I CLEARLY STATED THAT I USE THE PHONE FOR MY BUSINESS ALSO AND NOW I HAVE NOTHING TO USE FOR 2 MONTH AFTER BUYING A PHONE FOR CASH. I GET A CELLPHONE ALLOWANCE AS WORK FOR HEAVENS SAKE I CANNOT KEEP EXPLAINING TO MY BOSSES WHY I AM UNREACHABLE.<br> <br> I AM DISAPPOINTING IN CNA AND HAVE LOST ALL CONFIDENCE IN sAMSUNG, 3 PEOPLE CAME TO QUERY THEIR PHONES SAME TIME AS ME AND THEY ALL SAMSUNG, STOPPED WORKING WITHING 7 DAYS AND STILL IN FOR REPAIRS 7 WEEKS LATER. I STRONGLY DISCOURAGE ANYONE FROM BUYING A SAMSUNG CELLPHONE ESPECIALLY J1 OR SAMSUNG CORE,,, ESPECIALLY AT CNA.<br> <br> I FEEL ****** BY THE STORE AND POWERLESS TO ACT IN ANYWAY. THIS IS CONSUMER ABUSE AND IT DISGUST ME.<br> <br> APPARENTLY THE CNA STAFF ARE NOT ALLOWED TO CONTACT THE HEARD OFFICE. !!!! REALLY 1!!!!
Thank you for notifying us of your experience at our C.N.A Westgate Mall Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contcat us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised in regards to your unit ( Samsung J1) with the stores management team for investigation purposes. Upon their findings direct feedback will be provided to you.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of your experience at our C.N.A Westgate Mall Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contcat us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised in regards to your unit ( Samsung J1) with the stores management team for investigation purposes. Upon their findings direct feedback will be provided to you.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***