1 reviews | Active since Jul 2014
unbelievable
In December 2014 i bought a 7inch Asus tablet for R1599.99 at CNA store in Pretoria central,the screen got damaged in my pocket i sent it for repairs,CNA uses a company part service for repairs and they wanted to charge me R1700 just for the repairs of the screen.my concern is how can CNA sell a product to consumers that the repair amount is more than the unit price new itself .consumers are unaware that repairs coat more than the unit bought new,this information is unknown to consumers ,we should be told that if damage is done the repairs will be more than the price of the unit.we are been mislead thinking we can afford to buy a good brand item then cant fix it.<br> CNA should have told me.
Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. Supplier warranty terms has to be adhered to upon the purchase of the product and the customer is quoted first and has a right to proceed with fixing it or not. The pricing is determined by the extent of the damage and the technical report can also be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Best regards,
Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. Supplier warranty terms has to be adhered to upon the purchase of the product and the customer is quoted first and has a right to proceed with fixing it or not. The pricing is determined by the extent of the damage and the technical report can also be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Best regards,