1 reviews | Active since Mar 2016
UNACCEPTABLE RESPONSE TO DAMAGED PRODUCTS
ABOUT TWO WEEKS AGO I BOUGHT AN XBOX GAME FROM CNA LANGEBERG MALL, MOSSELBAY AND THE GAME ONLY WORKS UP TO STAGE TWO THEN IT KICKS YOU OUT COMPLETELY. WOU DAYS AFTER PURCHASING THE GAME I WENT TO CNA AND THEIR RESPONSE WAS THAT THEY ARE NOT LIABLE FOR FAULTY GAMES WE HAVE TO TAKE IT UP WITH XBOX THE COMPANY ITSELF AFTER EXPLAINING TO THE ASSISTANT MANAGER LYNN MY WORKING HOURS AND BEING UNABLE TO PHONE THEM SHE SAID THAT THEY WILL KEEP THE GAME AND THE RECEIPT WITH THEM AND TRY TO CONTACT THEM, SO AFTER A WEEK OF HEARING NOTHING FROM THEM MY FIANCE WENT TO FIND OUT WHAT THE PROGRESS WAS AND THEY ONLY SAID THEY COULD NOT REACH XBOX TO HAND THE COMPLAINT OF THE FAULTY GAME OVER. MY FIANCE THEN PHONED XBOX (IMMEDIATELY GOT A HOLD OF THEM) AND EXPLAINED TH SITUATION OF THE GAME TO THEIR CUSTOMER COMPLAINTS DEPARTMENT AND THEIR RESPONSE WAS THAT THEY HAVE NOTHING TO DO WITH IT AND THAT THE MATTER IS BETWEEN CNA AND THE CONSUMER AND SO LYNN AGREED TO TAKE IT UP WITH CNA HEAD OFFICE AND AFTER ANOTHER WEEK THAT PASSED WE WENT TO CNA TWICE AND THEIR EXCUSE TO ME WAS THAT THEIR REGIONAL IS ON LEAVE AND THEY DON'T GIVE FEEDBACK VIA EMAIL TO A CUSTOMER.I'M SITTING WITHOUT THE GAME OR ANY HELP!
Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service.We have escalated the complaint to the CNA Langeberg management for actioning accordingly as the Xbox was sent in store for repairs and there has been no meaningful feedback provided from the store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted telephonically. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service.We have escalated the complaint to the CNA Langeberg management for actioning accordingly as the Xbox was sent in store for repairs and there has been no meaningful feedback provided from the store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted telephonically. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.