unacceptable behaviour by staff and manager

I will never visit another CNA store ever again .. and defiantly not quagga centre Pretoria west my sister visited the store last week , she is a petite 26 year old Indian girl who looks rather young she is a teacher with a degree employed at a private school in the area. she was taken advantage of by the staff at your store for looking young and vunerable. she was browsing educational material in your store as she purchases a lot of stationary material from your store.

when she was very rudely address by an employee at the store.

she was not caring a handbag or packets or anything in her hands.

an employee of the store came up to her and rudely asked her to put back the item on the shelf (these names are known to us) she then went ahead and told the security guard to watch her infront of her and other customers ? is this customer service that you teach your employees ? too be so rude to a customer in the store ??

she was upset at the comments and decided to rather leave the store .

as she approached the front of the store the security guard and the staff member started harassing my sister

insisted that she should follow them to be searched in the back room.(what the hell) what kind of ridiculous behaviour is this ? is this the way you treat your customers .

the security guard and the employee and the manager of the store proceeded in causing a scene and when other customers asked whats going on they proceeded in telling them shes *****ing !!!!! what happen to innocent until proven guilty ???? very client orientated I must say ...

the proceeded and searched her pockets after finding nothing on her instead of an apology they called mall security to remove her ??

I really wonder if your staff get any customer service training at all.

I understand stores have a problem of theft in sa and have to take necessary precaution thereof but they cannot go on tarnishing someone's reputation for no reason. This is a teacher who teachers my and your children she is a role model in society and cannot be treated like this.

your staff should be trained on how to treat such cases on a lighter manger this entire situation is unacceptable.

they shouted in loud voices were rude and this type of service at a retail store is unacceptable when she complained to the store management they came back with a response that the video footage has no sound. what kind of a mickey mouse operation is this ?

I await your urgent response in this matter as well as an apology in righting from your employees involved.

in south Africa we are one of the most diverse country's that respect each other this kind of behaviour is unacceptable. this could have been done differently if they suspected anything.

does CNA not care about there customers ?

do customers who walk in to browse at CNA have no dignity or respect?