TWO WEEKS WITHOUT A RESPONSE
I purchased a Notebook in August. In January it started giving problems so I sent an email on the 21st January requesting information as to where to take it to be repaired. I had no reply so I sent them another email yesterday which has still not had a reply.<br> <br> How are we meant to work without the Notebook????<br> <br> VERY BAD AFTER SALES CUSTOMER SERVICE SO I WON'T BE BUYING FROM THE ONLINE DIVISION AGAIN.
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CNA's replyOfficial
04 Feb 2016, 14:09Hello erickap,
Thank you for bringing your concern to our attention and we do apologies for the delayed response . As per our telephonic conversation you were advised to take the Notebook to your nearest store and they will assist further.
Your reference number ***/GO .
Kind Regards
Edcon Customer Experience Team
***
Thank you for bringing your concern to our attention and we do apologies for the delayed response . As per our telephonic conversation you were advised to take the Notebook to your nearest store and they will assist further.
Your reference number ***/GO .
Kind Regards
Edcon Customer Experience Team
***
Best regards,
CNA's reply04 Feb 2016, 14:09
Official
Hello erickap,
Thank you for bringing your concern to our attention and we do apologies for the delayed response . As per our telephonic conversation you were advised to take the Notebook to your nearest store and they will assist further.
Your reference number ***/GO .
Kind Regards
Edcon Customer Experience Team
***
Thank you for bringing your concern to our attention and we do apologies for the delayed response . As per our telephonic conversation you were advised to take the Notebook to your nearest store and they will assist further.
Your reference number ***/GO .
Kind Regards
Edcon Customer Experience Team
***
Best regards,