1 reviews | Active since Dec 2015
Turned away at store and told to buy online
On 8th Dec 2015 I came across a CNA 5 day deal flyer. I wanted to buy the Dstv Explora Decoder on special going for R1699.90. I went to my closest CNA branch being Brooklyn mall to enquire about the special and how I could make my purchase. The consultant at brooklyn mall informed that their unit was broken and imeddiatly assisted by calling the Menlyn branch for assistance. The Brooklyn consultant contacted a gentlemen by the name of Andries who assured that if I could make it to the menlyn brach before 7:45pm he would assist me with the purchase. Once at CNA menlyn mall, Andries refused to help me and said I should just make the purchase online. When I began to enquire why I was told to come all the menlyn branch in the first place, other staff members began to gang up on me, insisting I should just go home and make the purchase online. I feel I was blatantly denied service and made to look like a fool in front of other customers and staff members. I do not appreciate the manner in which I was treated considering I am a customer who was willing to go the extra mile to purchase from CNA. I hope the CNA Menlyn branch is brought to book for there pathetic lack service.
We would like to thank you for your honest feedback and apologise for the frustration you had to suffered with your shopping experience at our C.N.A Menlyn Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we addressed all concerns raised with the stores management team. We just received feedback from them confirming that a fix has been implemented in order to avoid re-occurrence of this nature. In addition staff will be informed of any promotions ran by the company every morning during the EMT meetings. This process followed will ensure a smooth operation throughout the promotion period .
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below refe
We would like to thank you for your honest feedback and apologise for the frustration you had to suffered with your shopping experience at our C.N.A Menlyn Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we addressed all concerns raised with the stores management team. We just received feedback from them confirming that a fix has been implemented in order to avoid re-occurrence of this nature. In addition staff will be informed of any promotions ran by the company every morning during the EMT meetings. This process followed will ensure a smooth operation throughout the promotion period .
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below refe